Adorama and Customer support from hell

After weighing in all my options for many months, I finally decided on upgrading my lens. I decided to buy an expensive telephoto lens. (One of the top end Nikon lens which costs about $5000)

My friend Sanath agreed to carry the lens for me from the US back to Bangalore. He gave me his relative’s address in San Diago where I was suppose to ship the lens. Since I live in India and my Credit card has a $2000 limit, I asked Bharath to buy it for me and I said I’ll wire transfer the money once the delivery happens.

B & H did not have my lens in stock, so I asked bharath to buy it from Adorama. He placed the order last week and I had kept my fingers crossed as sanath was coming back on the 2nd of July. Bharath got a mail earlier this week saying that they wanted some address verification because the purchase was huge.

Bharath called up Adorama and this customer support person there was in no mood to help. He spoke rudely and I guess when he realised bharath was originally from India, he asked him “How long have you been in this country ?”. Bharath asked the person why that was needed and how that was relevant to this purchase. Then he lost it.. He said my friend bharath’s attitude was bad and he does not want to ship the lens. Then he says “I think I am wasting my time. I can transfer you to customer service and you can talk to them the whole day”. Then he complains that the delivery address was not clear and he cannot deliver. Bharath contacts me and I check with sanath and get the delivery address sorted out. Now I had 3 days left before sanath left the US. Bharath called up yesterday and no one picks up the phone for most of the day.

When they finally do, this same person comes on the line and says “I don’t want to take your order”. That’s it. WTF ??

Adorama lost a really huge Customer for life and they will lose lot more coz I’m going to ensure everyone I know will not get stuff from there. Btw the person’s name from Adorama is Tobias. If anyone knows anyone at Adorama, I suggest they let them know about this rogue support staff.

Update : Looks like Tobias is a well known nasty guy